Elen Griffin
@elengriffin
Public health bridge counselor using data-driven care coordination to improve HCV outcomes.
What I'm looking for
I’m a public health bridge counselor focused on improving Hepatitis C outcomes through linkage-to-care, patient education, and consistent follow-up. I independently managed regional programming, delivering evidence-based prevention and harm-reduction guidance while guiding clients through curative treatment.
I provide care coordination for individuals with intellectual and developmental disabilities (IDD), traumatic brain injuries (TBI), mental health conditions, and substance use disorders. I support sustained engagement by maintaining program tracking and outcome monitoring, including SVR12 completion and re-engagement of out-of-care clients.
I strengthen access to treatment through needs assessments, referrals, and collaboration across hospitals, correctional centers, substance abuse treatment programs, public health agencies, and community-based organizations. I also maintain detailed medical records and ensure quality assurance and reporting through careful documentation, communication, and data tracking practices.
Beyond public health, I bring a healthcare and compliance background from insurance and patient care roles, where I assisted policyholders and members with claims, pharmacy benefits, prior authorizations, and coverage questions while protecting sensitive information under HIPAA/privacy requirements. I also supported scientific workflows as a Cytology Clinical Lab Instructor/Lab Assistant III, training technicians and processing specimens for microscopic examination in a safety-first environment.
Experience
Work history, roles, and key accomplishments
Policyholder Claims Specialist
Davies Group Limited
Assisted policyholders and caregivers with insurance benefits, claims, and coverage concerns by providing compassionate support, resolving issues, and coordinating appropriate resources. Managed sensitive personal and financial information while handling inbound/outbound inquiries through a ticketing system and interpreting EOBs.
Regional Hepatitis C Bridge Counselor
Yadkin County, NC
Independently managed regional linkage-to-care programming and provided case management for clients receiving evidence-based education on Hepatitis C prevention, harm reduction, and liver health. Coordinated referrals and maintained program tracking to support engagement in care and outcomes monitoring, including SVR12 completion.
Cytology Clinical Lab Instructor
Trained and supervised medical technicians in cytology procedures and specimen processing per cytology SOPs to prepare samples for microscopic examination by pathologists. Operated and troubleshot laboratory instruments, maintained safety and quality practices, and handled specimen intake and labeling using LIMS workflows.
Patient Care Associate
Sagility LLC
Supported members, pharmacies, and healthcare providers with pharmacy benefits, medication coverage, and claims status inquiries. Educated stakeholders on formulary and cost-sharing details and assisted with prior authorizations/overrides while accurately updating member and Rx information in the system.
Education
Degrees, certifications, and relevant coursework
Liberty University
Master of Public Health, Public Health
Master of Public Health (MPH) with a concentration in Global Health.
University of North Carolina at Greensboro
Bachelor of Science, Public Health
Grade: 4.06
B.S. in Public Health with a minor in Chinese (Mandarin); GPA 4.06.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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