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Aj L

@ajl

Department Supervisor at Vivent Health improving Hepatitis C care access through a grant-funded navigation and treatment program.

United States

Message

At Vivent Health, I manage team development and help maintain patient experience, clinical practices, and HIPAA and EHR data. I also extract and analyze monthly data in Excel for submissions to the CDC and Texas Department of State Health Services.

I lead implementation of procedures and workflows for a grant-funded program focused on Hepatitis C navigation and treatment for populations with limited access to care. I also maintain grant deliverables and coordinate medical supply ordering and inventory.

Previously, as a Prevention Specialist at Vivent Health, I supported patient navigation and care connections, collected and processed specimens, and documented patient information in EPIC and Provide. At the University of North Texas, I conducted COVID-19 case investigations and proposed mitigation measures in line with CDC guidelines.

Experience

Work history, roles, and key accomplishments

Current

Department Supervisor

Current

Vivent Health

Oct 2024 - Present (2 years)

Manage full-cycle team development from hiring to coaching within patient experience, clinical practices, policies, phlebotomy, scheduling, and maintenance of HIPAA and EHR data. Extract, remediate, and analyze monthly data using Excel for CDC and Texas DSHS submissions.

team development Coaching HIPAA Electronic Health Records (EHR)Excel Data Analysis Grant Management Supply Ordering inventory tracking Social Media Strategy Community Engagement Training Presentations Contract Management

Prevention Specialist

Vivent Health

May 2023 - Oct 2024 (1 year 5 months)

Assessed patient needs, provided education, and coordinated appointment scheduling to enhance patient experience. Performed sample collection and venipuncture with high precision, and facilitated patient navigation through treatment and community referrals.

patient assessment Education Appointment Scheduling Venipuncture Specimen Processing Epic Provide Infectious Disease Reporting

Contact Investigator/Tracer

University of North Texas

Jan 2021 - May 2021 (4 months)

Maintained case files of staff and students testing positive for COVID-19 and coordinated with testing sites and housing departments. Conducted complex case investigations and interviews to determine epidemiological information and high-risk contacts.

Case Management Contact Tracing Epidemic Investigations Electronic Health Records (EHR)CDC

Store Manager

Cricket Wireless

Sep 2015 - Jul 2016 (10 months)

Hired, trained, and coached team to achieve sales metrics and KPIs. Oversaw sales floor, scheduling, payroll auditing, and inventory control, and achieved highest store retention rate while exceeding monthly sales quotas.

Sales Management team training Coaching Marketing Strategy B2B Inventory Management Payroll Conflict Resolution Staff Evaluation KPI Achievement

Sales Representative

Cricket Wireless

Feb 2015 - Sep 2015 (7 months)

Identified client needs and recommended tailored solutions while cultivating relationships with residential and business clients. Maximized sales opportunities through contract negotiation and add-ons, earning highest individual APO in SA market.

Sales Customer Relationship Management Contract Negotiation Account Activation KPI Achievement