Elena Valeria Anghel

Ensure optimal performance of Salesforce system (Sales Cloud + Salesforce CPQ). Manage users, roles, profiles, sharing rules, workflows, and groups; build custom reports and dashboards; provide training and support.

Worked closely with Product Management, Sales Ops, and stakeholders to define and transform requirements into solutions. Documented business requirements and collaborated with Engineering teams to deliver solutions aligned with strategic direction.

Supported multiple teams with Salesforce knowledge, prepared reports for leadership, created and optimized dashboards, maintained data cleanliness, automated workflows, and managed API integrations.

Designed and implemented business changes for digital operating model transformation. Implemented new Salesforce functionalities based on client business requirements.

Performed basic Salesforce administration tasks such as creating formula fields, field updates, and field creation. The company ended its activity in 2019.

Managed user setups, roles, profiles, permission sets, and sharing settings. Ran updates and imports using Data Loader, configured custom objects and fields, and provided technical assistance to users.

Provided operational assistance to sales teams, managed ordering processes, administered the Partner Advantage Network platform, and contributed to Salesforce implementation projects.

Processed banking transactions including account openings, closures, transfers, and foreign currency exchanges. Provided operational support and ensured adherence to bank policies.

Entered data quickly and accurately, managed paper files and documents, kept information confidential, and organized data to create reports.

Managed inbound and outbound calls, responded to callers, built relationships with clients, and met call center metrics while providing excellent customer service.

Posted and processed journal entries, updated accounts receivable and payable, and issued invoices.

Salesforce CPQ Specialist certification obtained in February 2020.

Salesforce App Builder certification obtained in July 2019.

Salesforce Certified Administrator (SCA) certification obtained in April 2019.

Salesforce Certified Sales Cloud Consultant certification obtained in July 2019.

Bachelor of Economics in Financial Support Services from Dimitrie Cantemir Christian University, Bucharest, from 2007 to 2010.

High School Diploma from Economical High School Costin C. Kiritescu, Bucharest, from 2003 to 2007.