EMElena Manasieska
@elenamanasieska
Dedicated German language teacher and customer support representative.
North MacedoniaWhat I'm looking for
My name is Elena Manasieska, and I am a passionate educator and customer support representative with extensive experience in communication and client relations. I graduated with a diploma in German Language and Literature, which has equipped me with the skills to teach and engage students effectively. Over the years, I have worked in various roles that have honed my ability to connect with clients and understand their needs.
Throughout my career, I have successfully managed customer interactions in both educational and corporate settings. My experience as a German language teacher has allowed me to develop strong communication skills, while my roles in customer support have enabled me to assist clients from diverse backgrounds. I take pride in my ability to resolve issues efficiently and provide exceptional service, ensuring client satisfaction at all times.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Sympatel
Jan 2023 - Present (2 years 4 months)
Currently working as a Customer Support Representative, focusing on client communication and resolving issues, ensuring customer satisfaction.
Customer Support Specialist
CITY CONNECT
Apr 2022 - Jan 2023 (9 months)
Provided customer support for a well-known travel agency and a major white goods company, assisting German-speaking clients through phone, chat, and email.
German Language Teacher
Primary School 'Gjorgji Sugarev'
Jan 2019 - Apr 2022 (3 years 3 months)
Worked as a German language teacher, focusing on achieving educational objectives and engaging students in language learning.
German Language Teacher
Primary School 'Goce Delchev'
Sep 2018 - Jan 2019 (4 months)
Employed as a German language teacher, responsible for carrying out educational goals and tasks appropriate to the teaching position.
Project Coordinator
Wilhelm Tell Foundation
Mar 2017 - Present (8 years 2 months)
Engaged in communication with clients in Switzerland and successfully collected donations for children from socially disadvantaged families, managing multiple projects.
Sales Agent
ALB Center
Jun 2016 - Present (8 years 11 months)
Served as a Sales Agent for key tags, focusing on communication with clients in Switzerland, acquiring new clients, and extending contracts.
Call Center Agent
SKKO
Sep 2012 - Present (12 years 8 months)
Worked as a Call Center Agent selling insurance to clients in Switzerland. Responsibilities included communicating with clients, acquiring new clients, and extending contracts with existing clients.
Education
Degrees, certifications, and relevant coursework
University of Bitola
Diploma, German Language and Literature
Graduated with a diploma in German Language and Literature, focusing on the intricacies of the German language and its literature.
Tech stack
Software and tools used professionally
Availability
Location
North MacedoniaAuthorized to work in
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