Open to opportunities

Eleana Dobi

@eleanadobi

Message

Experienced General Manager with a strong background in business administration.

Albania

Message

What I'm looking for

I am looking for a role that allows me to leverage my leadership skills and drive business growth in a dynamic environment.

I am a seasoned professional with over 10 years of experience in business administration, specializing in management, negotiations, sales, and marketing. My journey has been marked by a commitment to driving commercial growth and fostering strong relationships with key stakeholders. As the General Manager at Kristal Center, I developed structured business plans that significantly increased income and improved operational efficiency.

Throughout my career, I have demonstrated strong leadership qualities, motivating team members to achieve shared goals. My role as a Brand Ambassador for Quintessentially has further honed my skills in customer service and relationship management, ensuring high service levels for our dedicated members. I am passionate about creating positive customer experiences and implementing effective strategies that lead to business success.

Experience

Work history, roles, and key accomplishments

Current

General Manager

Current

Kristal Center

Nov 2017 - Present (7 years 6 months)

As General Manager, developed structured business plans, oversaw operations, tenant relations, and marketing for a major shopping center. Achieved significant income growth and cost reductions while ensuring positive tenant experiences.

Business Administration Negotiation Operations Management Financial Analysis Marketing Strategy Team Leadership Customer Service Budgeting Stakeholder Management Problem Solving

Current

Brand Ambassador

Current

Quintessentially

Mar 2022 - Present (3 years 2 months)

Responsible for maintaining high service levels for Quintessentially Members, ensuring their needs are met promptly while promoting the brand's exclusive image.

Customer Relationship Management Lead Generation Database Management Communication Skills Marketing Networking Client Engagement

Co-Founder

Sibel

Apr 2017 - Jan 2019 (1 year 9 months)

Oversaw all administrative aspects of an aesthetics clinic, including employee training, budget management, and marketing activities to attract new clients.

Business Administration Budget Management Marketing Strategy Event Planning Compliance Operations Management Public Relations Team Coordination

Head of Commercial Department

MAD

Apr 2014 - Jun 2015 (1 year 2 months)

Structured the commercial department, implementing policies to capture market share and generate revenues through market research and analysis.

Market Research Revenue Policy Implementation Commercial Strategy Team Management Data Analysis Market Trends Business Development Strategic Planning

General Manager

Vivia

Jun 2015 - Dec 2016 (1 year 6 months)

Established office activities and operations for a dermatology clinic, ensuring compliance and efficiency in all administrative functions.

Operations Management Compliance Team Leadership Process Improvement Staff Training Customer Service Budgeting Problem Solving

Specialist of Customer Base

Albtelecom & Eagle

Mar 2012 - Mar 2014 (2 years)

Analyzed customer behavior to identify churn reasons and introduced procedures for increased customer retention, improving overall service offerings.

Customer Retention Data Analysis Market Segmentation Customer Feedback Loyalty Programs Problem Solving Communication Skills Strategic Planning

Assistant to the CEO

Albtelecom & Eagle Mobile

Apr 2011 - Mar 2012 (11 months)

Provided administrative support to the CEO, coordinating meetings, travel, and summarizing management reports to ensure efficient operations.

Administrative Support Coordination Report Summarization Meeting Management Communication Skills Time Management Organizational Skills Stakeholder Engagement Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Tirana

Master's in Marketing, Marketing

2012 - 2014

Completed a Master's degree in Marketing, focusing on advanced marketing strategies and consumer behavior, which enhanced my skills in business administration and management.

Justicia University

Bachelor's in Law, Law

2007 - 2011

Earned a Bachelor's degree in Law, providing a solid foundation in legal principles and practices, which has been beneficial in my business administration roles.

University of Tirana

Bachelor's in Business Administration, Business Administration

2006 - 2010

Obtained a Bachelor's degree in Business Administration, equipping me with essential knowledge in management, finance, and marketing, which I have applied throughout my career.