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Chioma Ekwugha

@chiomaekwugha

Certified Salesforce Administrator specializing in Tier 2 support and data operations.

Spain
Message

What I'm looking for

I seek a hands-on Salesforce admin role owning Tier 2 escalations, data operations, automation, UAT, and process improvement within a collaborative, service-oriented team.

I am a certified Salesforce Administrator with 4+ years of hands-on administration and Tier 2 support experience, delivering reliable platform operations for distributed teams.

I own complex help-desk escalations, triage and resolve technical tickets, perform proxy logins, and maintain 95% SLA compliance while resolving the majority of issues within 48 hours.

I execute high-volume data operations using Data Loader, maintain data integrity through validation and deduplication, and manage roles, profiles, permission sets, page layouts, and record types for 200+ users.

I design and support Salesforce Flows and automation, produce clear documentation and run UAT cycles for releases, coordinate vendor tickets, and lead process-improvement efforts that reduce repeat tickets and improve team efficiency.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Ulster University logoUU

Ulster University

Master of Science, International Business with Data Analytics

2022 - 2023

Master of Science in International Business with Data Analytics completed at Ulster University focusing on international business concepts and data analytics applications.

Tech stack

Software and tools used professionally

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