Chioma Ekwugha

I am a certified Salesforce Administrator with 4+ years of hands-on administration and Tier 2 support experience, delivering reliable platform operations for distributed teams.

I own complex help-desk escalations, triage and resolve technical tickets, perform proxy logins, and maintain 95% SLA compliance while resolving the majority of issues within 48 hours.

I execute high-volume data operations using Data Loader, maintain data integrity through validation and deduplication, and manage roles, profiles, permission sets, page layouts, and record types for 200+ users.

I design and support Salesforce Flows and automation, produce clear documentation and run UAT cycles for releases, coordinate vendor tickets, and lead process-improvement efforts that reduce repeat tickets and improve team efficiency.