Ekta singh
@ektasingh
Client Success Manager with a focus on customer satisfaction.
IndiaWhat I'm looking for
As a dedicated Client Success Manager, I thrive on providing personalized financial advice that leads to exceptional client satisfaction. At Value Straight Investment Adviser Pvt Ltd, I achieved a remarkable 95% satisfaction rating while fostering strong relationships that resulted in a 25% increase in client retention. My proactive approach to communication and problem-solving has been instrumental in addressing client needs effectively.
My journey began with an MBA from Kashi Institute Of Technology, which equipped me with the skills to excel in various roles. I have experience in talent acquisition and human resources, where I coordinated recruitment initiatives and streamlined the hiring process. My technical expertise in MS Excel, Word, and PowerPoint complements my ability to analyze customer data and feedback, ensuring continuous improvement in service delivery.
Experience
Work history, roles, and key accomplishments
Client Success Manager
Value Straight Investment Adviser Pvt Ltd
Mar 2025 - Present (5 months)
Provided personalized financial advice to clients, achieving a 95% satisfaction rating. Maintained and developed relationships with key clients, leading to a 25% increase in client retention.
Talent Acquisition-Executive
Engage People Corporate Solution Pvt. Ltd
Jan 2025 - Feb 2025 (1 month)
Coordinated with hiring managers to develop and execute recruitment initiatives to source new talent for various departments. Interfaced with the HR department to identify position requirements, create job postings, and screen resumes.
Human Resources Intern
Pristyn Care
Sep 2024 - Oct 2024 (1 month)
Actively sourced potential candidates through various platforms and conducted initial phone screenings to assess candidate fit and qualifications. Assisted with onboarding and orientation of new hires, ensuring all necessary paperwork.
Education
Degrees, certifications, and relevant coursework
Kashi Institute Of Technology
Master of Business Administration, Business Administration
Completed a Master of Business Administration program, focusing on advanced business principles and management strategies. Developed expertise in various aspects of business operations and leadership.
Lalit Narayan Mithila University
Bachelor of Commerce, Commerce
Obtained a Bachelor of Commerce degree, gaining a strong foundation in commercial subjects. Focused on principles of accounting, finance, and business management.
Lalit Narayan Mithila University
Intermediate Commerce, Commerce
Completed Intermediate Commerce studies, building foundational knowledge in commerce-related subjects. Prepared for higher education in business and finance.
Jesus & Marry Academy
High School Diploma, General Studies
Completed 10th grade education, achieving foundational academic skills. Studied a broad curriculum to prepare for further studies.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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