Open to opportunities

Ekta Sharma

@ektasharma1

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Experienced Business Process Lead with expertise in user access management.

Zimbabwe

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What I'm looking for

I am looking for a role that allows me to leverage my expertise in user access management while contributing to a dynamic organization that values security and efficiency.

I am a highly skilled and motivated Business Process Lead with over 8 years of experience in user access management. Currently, I am working at TCS, where I lead the support development and execution of project plans for transitioning business processes. My role involves collaborating closely with the Functional Transition team to ensure seamless user access management, particularly within Infor M3 and D2EDMS. I am committed to implementing secure and efficient user access strategies that align with organizational goals.

Throughout my career, I have successfully administered user access controls, managed user roles, and ensured compliance with data security and privacy regulations. My hands-on experience with tools such as Google Analytics, reCAPTCHA, and ServiceNow has equipped me with the skills necessary to troubleshoot access-related issues and provide exceptional support to end-users. I thrive in dynamic environments and am dedicated to driving positive outcomes for my organization.

Experience

Work history, roles, and key accomplishments

Current

Business Process Lead

Current

TCS

Mar 2022 - Present (3 years 2 months)

As a Business Process Lead at TCS, I lead the support development and execution of project plans for user access management. I collaborate with cross-functional teams to ensure secure and efficient user access, administer user roles, and manage onboarding and offboarding processes. I also provide training on access management best practices and resolve access-related issues.

Access Management Google Analytics ServiceNow Data Security Compliance User Training Cross Functional Collaboration Root Cause Analysis

Application and Production Support Consultant

Genpact Headstrong Capital Markets

Nov 2015 - Feb 2022 (6 years 3 months)

In my role at Genpact, I provided application and production support for Morgan Stanley. I interacted with product development teams, participated in functional testing, and resolved escalated production issues. I also monitored application performance and gathered feedback for product improvements.

Splunk Cross Functional Collaboration Feedback Monitoring Root Cause Analysis

Sr. Technical Support Executive

WIPRO BPS

Feb 2014 - Sep 2015 (1 year 7 months)

As a Sr. Technical Support Executive at WIPRO, I handled live chats and provided support for HP IPG products. I resolved customer issues by remotely accessing their desktops and maintained productivity data to ensure high performance. I logged all tasks and issues using support tools.

Technical Support Customer Service Remote Access ServiceNow Live Chat Support HP Products Performance Metrics Team Collaboration

Education

Degrees, certifications, and relevant coursework

Sikkim Manipal University

Master of Business Administration, Finance

2015 - 2017

Completed a Master of Business Administration with a specialization in Finance at Sikkim Manipal University. Gained knowledge in financial management, investment analysis, and corporate finance, preparing for a career in business and finance.

University of Delhi

Bachelor of Arts, English

2007 - 2013

Pursued a Bachelor of Arts in English (Hons) at the University of Delhi, focusing on literature, language, and critical analysis. Developed strong communication and analytical skills through extensive reading and writing assignments.