ELekha lauderez
@ekhalauderez
Team manager and content moderation leader driving operational excellence.
PhilippinesWhat I'm looking for
I am a dynamic Team Manager and former Subject Matter Expert with extensive experience in content moderation, coaching, and process improvement. I have led teams to meet operational targets through effective coaching, training material development, and KPI-driven performance management.
As a Subject Matter Expert I developed best practices and comprehensive documentation, facilitated cross-functional training, and analyzed trends to provide strategic recommendations that improved knowledge management and product development.
I am committed to fostering collaborative environments, ensuring compliance and safety of platform content, and continuously improving workflows to increase efficiency and reduce errors.
Experience
Work history, roles, and key accomplishments
Team Manager
Alorica Inc
Jan 2023 - Jan 2025 (2 years)
Led a team to achieve operational targets through coaching and support, developed training materials that improved retention by 6000 and implemented process improvements that increased workflow efficiency and reduced errors.
Subject Matter Expert
Alorica Inc
Jan 2022 - Jan 2023 (1 year)
Led cross-functional teams to develop and implement knowledge management best practices, facilitated training sessions to enhance subject matter capabilities, and produced documentation to support stakeholders and clients.
Content Moderator
Alorica Inc
Jan 2020 - Jan 2021 (1 year)
Ensured legal compliance and safety of platform content, developed and maintained security standards for online communities, and supported incident identification and escalation to protect users.
Education
Degrees, certifications, and relevant coursework
Consolacion Community College
Hotel and Restaurant Management
2015 - 2019
Completed studies in Hotel and Restaurant Management with coursework and training relevant to hospitality operations and management.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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