DUdall User
@dalluser
Dedicated team manager with a strong background in customer service.
PhilippinesWhat I'm looking for
I am a passionate and results-driven professional with extensive experience in team management and customer service. Currently, I serve as a Team Manager at Alorica, where I focus on fostering positive behaviors and teamwork among my team members. My role involves daily monitoring and coaching to ensure we meet quality standards while effectively communicating corporate expectations.
Previously, I worked as a Content Moderator at Alorica, where I ensured legal compliance and safety of content on our platform. My experience also includes a role as a Customer Service Representative at Amazon, where I utilized various software tools to provide effective solutions in a fast-paced environment. My commitment to excellence has been recognized through multiple awards, including Outstanding Team Manager at Alorica and the Leadership Award from Amazon.
Experience
Work history, roles, and key accomplishments
Team Manager
Alorica
Oct 2023 - Dec 2024 (1 year 2 months)
Identified and reinforced positive behaviors through formal and informal rewards and recognition. Encouraged and developed teamwork among others and themselves. Effectively communicated corporate and business expectations to all team members.
Content Moderator
Alorica
Aug 2022 - Oct 2024 (2 years 2 months)
Ensured legal compliance and safety of content uploaded to the platform. Responsible for the development, improvement, and maintenance of standards for the security of online communities. Enforced content moderation policies consistently, identifying posts that violate guidelines.
Customer Service Representative
Amazon Operations Services
Oct 2021 - May 2022 (7 months)
Communicated with customers primarily through mail, chat, and phone. Utilized a variety of software tools to navigate customer accounts, research policies, and communicate effective solutions. Worked in a fast-paced environment.
Freelance Video Editor
AGF Consulting Group
Jul 2021 - Sep 2021 (2 months)
Responsible for assembling raw footages and transferring or uploading to Google Drive. In charge of uploading approved videos to AGF Consulting Group Youtube page.
Customer Service Representative
Optum Global Solutions
Aug 2019 - Nov 2020 (1 year 3 months)
Responded to customer service inquiries and issues by identifying the topic and type of assistance needed. Handled inquiries or concerns on benefits, eligibility, and claims. Provided real-time resolutions or through comprehensive and timely follow-up.
Education
Degrees, certifications, and relevant coursework
ST. THERESA'S COLLEGE OF CEBU
Bachelor of Arts in Communication Major in Media Communication, Communication
2015 - 2019
Activities and societies: Vice President | Buhilaman Theatre Organization, S.Y. 2018 - 2019 Assistant Secretary | Theresian Communicators’ Organization, S.Y. 2018 – 2019 Public Information Officer | Buhilaman Theatre Organization, S.Y. 2017 - 2018
Completed a Bachelor of Arts program focusing on Communication with a major in Media Communication. Studied various aspects of media, communication theories, and practical applications.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
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