Ekene Odigwe

I manage end-to-end customer and member relationships across broadcast and Web3 organizations, from onboarding and enablement through retention, escalation, and renewal support.

At AfrofutureDAO, I owned the lifecycle for 300+ active members across Discord and Telegram. During a high-tension escalation period, I led a crisis response that recovered account sentiment by 20% and increased support-team throughput by 65%.

At #DerivedArt, I ran a retention and re-engagement campaign that lifted active accounts by 40% across a 10,000+ member base, while a key account partnership drove 200% engagement growth. At Autheo, I designed onboarding from scratch for an early-adopter user base ahead of public launch.

I also serve a 300,000+ listener base at FRCN’s Enugu Zonal Office and deliver onboarding training for early-career broadcasters through WABMA. I bring practical experience building workflows, training users, coordinating partners, and turning customer feedback into stronger operations.