Open to opportunities

Ekaterina Makovskaya

@ekaterinamakovskaya

Message

I lead content teams, improving accuracy, satisfaction, and data-driven outcomes.

Thailand

Message

What I'm looking for

I am seeking a dynamic role where I can drive meaningful business impact while continuing to grow my expertise. I thrive in fast-paced, non-routine environments and enjoy taking initiative to solve complex problems. I am looking for a collaborative and supportive team culture where proactive contributions are valued.

I’m a content review expert with proven leadership skills in international settings, focused on improving content quality and client experience. As a Team Leader, Content Analysts at PropertyVIEW, I led a content team of 8 and a help desk team of 5, setting performance goals, providing regular feedback, and supporting professional development.

I oversee content quality and accuracy across third-party channels through regular audits and timely profile updates, while analyzing performance metrics to deliver data-driven insights. I improved content quality for 310+ hotel properties and helped drive a 25% increase in satisfaction metrics, while supporting the career growth and promotion of 3 team members.

Experience

Work history, roles, and key accomplishments

Current

Team Leader, Content Analysts

Current

PropertyVIEW

Oct 2022 - Present (3 years 9 months)

Lead content teams responsible for auditing hotel profiles and ensuring content quality and accuracy across third-party distribution channels. Manage help desk workflows, track performance and satisfaction metrics, and provide data-driven insights to internal and external stakeholders.

Content Auditing Content Quality Assurance Team Leadership Performance Metrics Microsoft Office Organizational Skills Extranet Manager

ESL Teacher

Public School №27

Aug 2020 - Aug 2022 (2 years)

Design and deliver communicative English lessons using digital tools, interactive games, and hands-on projects to support student engagement. Assess student progress through group/individual tests and oral evaluations, and lead an English Literacy Club for ages 11–12.

English language teaching Lesson planning Classroom Management Student Assessment Group And Individual Testing Oral Evaluations English Literacy Club Leadership Student Engagement

Education

Degrees, certifications, and relevant coursework

Belarusian State University of Foreign Languages

Bachelor of Arts in Modern Foreign Languages, Modern Foreign Languages (English)

Completed a BA in Modern Foreign Languages (English) and authored psychological and linguistics research papers in Russian and English, with two conference works earning first-place awards.