Eka Ningsih

I've supported customer service, retail, logistics, administration, and remote operations for more than five years, bringing a structured Industrial Engineering approach to solving problems and improving processes.

At ZOYA and Shafira Corporation, I lead daily store operations, train teams, manage inventory, coordinate merchandising, and maintain customer experience. I increased sales by 80% within my first three months and reduced stock discrepancies by 90% through stronger inventory controls and regular audits.

I've also coordinated shipments and documentation at PT. Jemmswood Alam Semesta and DHL Global Forwarding, and helped reduce delivery times by 95% as a Linehaul Senior Staff at Ninja Xpress. At PT. Indosat Tbk, I handled customer questions, complaints, service issues, and product recommendations while meeting sales targets.

I work comfortably across reporting, documentation, order and inventory management, and customer communication. I'm fluent in Indonesian and English, and I adapt quickly to new tools, processes, and priorities.