Open to opportunities

Eishelle Whitney

@eishellewhitney

Message

Detail-oriented office manager with a strong background in client relations.

Zimbabwe

Message

What I'm looking for

I seek a role that values client engagement and operational efficiency, offering opportunities for growth.

I am an experienced office manager with a proven track record in optimizing operations and enhancing client satisfaction. At NextEdge CPA, I streamlined daily office management, achieving a remarkable 99% client satisfaction rating through effective scheduling, bookkeeping, and communication. My efforts in revamping the accounts receivable processes using QuickBooks Online resulted in a 30% reduction in payment discrepancies and improved cash flow management.

Previously, as the Assistant Director of Recruitment & Retention at LT3 Academy, I successfully recruited over 100 students into IT training programs, focusing on outreach and tailored support for veterans and marginalized populations. My strategic improvements to the application process led to a 30% increase in enrollment. I am passionate about fostering an engaging environment for students and clients alike, ensuring their needs are met with professionalism and care.

Experience

Work history, roles, and key accomplishments

Current

Remote Office Manager

Current

NextEdge CPA

Jul 2024 - Present (1 year 3 months)

Optimized daily office management for CPA firm, streamlining scheduling, bookkeeping, and client communications; maintained a 99% client satisfaction rating based on quarterly feedback surveys. Enhanced accounts receivable processes using QuickBooks Online, decreasing payment discrepancies by 30% and accelerating collections by 15 days, enhancing cash flow management across the organization.

Quickbooks Online Client Communication Accounts Receivable Data Retention Office Management

Assistant Director of Recruitment & Retention

LT3 Academy

Dec 2022 - Sep 2023 (9 months)

Recruited over 100 prospective students into IT training programs by conducting outreach and guiding through the enrollment process. Developed a streamlined application process and advocated for tailored support, leading to a 30% increase in program enrollment among veterans and marginalized populations.

Recruitment Aircall Onboarding

Admissions Consultant

Independence University (CEHE)

Apr 2020 - Jul 2021 (1 year 3 months)

Guided 300+ prospective students through the admissions process annually with tailored consultations, resulting in a 20% higher enrollment rate compared to the university average. Centralized student data management across Citrix, Microsoft Applications, and Salesforce, streamlining communication workflows and accelerating application processing by 15% for over 500 students.

Admissions Consultation Citrix Salesforce Customer Service

Admissions Assistant

Independence University (CEHE)

Apr 2017 - Apr 2020 (3 years)

Responded to 200+ daily inquiries via phone, email, and chat regarding Independence University's program offerings and admission requirements, maintaining a 95% satisfaction rating. Coordinated the admissions process, ensuring timely and accurate follow-up with leads and applicants.

Customer Service Admissions Communication Data Entry Sales Support

Education

Degrees, certifications, and relevant coursework

Brigham Young University - Idaho

BS in Accounting, Accounting

Pursued a Bachelor of Science in Accounting, gaining foundational knowledge in financial principles and practices. Developed skills in areas such as bookkeeping, financial reporting, and tax preparation.