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Ehtesham Alam

@ehteshamalam

Program Manager at Great Learning, managing end-to-end EdTech program delivery and learner success.

At Great Learning, I own the end-to-end delivery lifecycle for EdTech programs, coordinating product, academic, and technology teams while tracking engagement, completion, SLAs, and NPS.

I also work across customer success and sales operations, supporting learner retention and the transition from deal closure to delivery. Earlier, I acquired 30+ retail and corporate clients at United Technical Projects Nig. Ltd., generating approximately USD 60,000 in monthly revenue.

Experience

Work history, roles, and key accomplishments

Current

Program Manager (Delivery Operations)

Current

Great Learning

Feb 2025 - Present (1 year 9 months)

Own end-to-end program lifecycle for large-scale EdTech programs, ensuring high learner engagement, retention, and successful outcomes. Lead cross-functional execution across product, academic, and technology teams, managing timelines, dependencies, and risks.

Program Management Customer Success Cross functional Leadership KPI Tracking Dashboarding PMO governance Aconex SharePoint Google Workspace Mentorship

Assistant Manager – Sales & Delivery Operations

Great Learning

May 2021 - Feb 2025 (3 years 9 months)

Coordinated cross-functional academic and operational activities to ensure seamless execution of programs across multiple cohorts. Managed end-to-end learner lifecycle including onboarding, documentation, scheduling, communication, and record management.

Operations Management End To End Learner Lifecycle SOP Design Documentation Data Accuracy Stakeholder Communication Training Mentorship

Process Associate – Travel Operations

Interglobe Technologies

Jan 2017 - Aug 2020 (3 years 7 months)

Managed global travel operations (flights, hotels), consistently exceeding KPIs and achieving ~90% customer satisfaction. Resolved complex client issues, minimizing escalations and ensuring seamless service delivery.

Travel Operations Customer Satisfaction Issue Resolution Workflow Improvement

Sales Supervisor – Retail & Corporate

United Technical Projects Nig. Ltd.

Dec 2013 - Sep 2016 (2 years 9 months)

Acquired 30+ retail and corporate clients, generating ~USD 60,000 in monthly revenue. Managed full client lifecycle including onboarding, invoicing, delivery, and collections.

Sales Client Acquisition Client Lifecycle Management Invoicing Collections Compliance