Egypt Paipa
@egyptpaipa
Customer service officer specializing in family support case management.
New ZealandWhat I'm looking for
I’m a Customer Service Officer focused on family support and child support work, with a strong commitment to helping individuals through complex, sensitive situations. I’ve been selected as part of the initial FamilyBoost implementation team, and I actively support customers during rollout by applying the Child Support Act 1991 to assess eligibility, liabilities, and caregiving arrangements.
I bring experience managing high-volume inbound and outbound enquiries using tools like IRD’s START system to record decisions and ensure legislative compliance. I’m trained in Advanced Child Support Debt Legal Enforcement and support higher-risk accounts with statutory action, while staying calm and professional when handling confidential information and written correspondence. I also provide peer guidance on processes and legislative interpretation, and I contribute to team culture through consistent, empathetic communication.
Experience
Work history, roles, and key accomplishments
FamilyBoost Customer Service Officer
Inland Revenue
Jul 2024 - Present (1 year 11 months)
Selected as part of the initial FamilyBoost implementation team and supported customer service during the new government initiative rollout. Managed high-volume, complex, and sensitive enquiries, applying the Child Support Act 1991 and recording decisions in START to ensure legislative compliance.
Income Tax Customer Service Officer
Inland Revenue
Mar 2024 - Jun 2024 (3 months)
Provided frontline income tax support in a fast-paced, high-volume contact centre environment. Resolved complex customer queries across internal systems while maintaining professionalism and completing statutory debt enforcement actions where required.
Customer Service Assistant
Moore Wilsons
Jun 2023 - Mar 2024 (9 months)
Delivered customer service in a busy retail environment, maintaining accuracy while handling cash and POS transactions. Supported stock management, food preparation, and hygiene compliance in day-to-day operations.
Bakery Supervisor
Woolworths
Dec 2021 - Apr 2023 (1 year 4 months)
Promoted from assistant to bakery supervisor based on performance and reliability, leading daily bakery operations. Managed rostering, ordering, and inventory control while ensuring compliance with food safety and internal safety systems (ILEADS).
Education
Degrees, certifications, and relevant coursework
Te Kura Correspondence School
NCEA Level 2, NCEA
2021 - 2023
Completed NCEA Level 2 through Te Kura correspondence while home-educated from age 5.
Tech stack
Software and tools used professionally
Availability
Location
New ZealandAuthorized to work in
Job categories
Skills
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