Egi Hadroj

Working with MS Excel to track information and reports, investigating exceptions, and maintaining all aspects of network management. Reviewed over 1200 incident tickets in BMC's Remedy Action Request System and evaluated large amounts of data to develop metrics and summary reports.

Explained and presented product information and card payment solutions to customers, identified customer needs, and tracked sales progress. Maintained a proven track record of sales wins.

Answered and dealt with subscriber calls in accordance with company guidelines, maintained accurate records of telephone enquiries, and brought operational or customer difficulties to the attention of supervisors.

Sold new pastry and food products to restaurants and hotelier industry, created awareness about new products, and maintained records of sales activities. Identified client needs and ensured timely product delivery.

Prepared alcoholic and non-alcoholic beverages, interacted with customers, took orders, and served snacks and drinks. Assessed bar customers' needs and preferences and made recommendations.

Took and distributed accurate messages, monitored emails, coordinated work from managers, arranged meetings, and performed data entry. Created and maintained queries about employee shifts and days off.

Bachelor on Technology of Information and Telecommunication from the University of Natural Science.

Attended Hasan Riza Pasha High School, also known as Turkish College.