At Data Centrum Shpk, I provide administrative support across projects including BRAND REFRESH, MMM, BAROMETER, and EURO-BAROMETER. I coordinate schedules and documentation, update records, and carry out project checks.
For research projects, I help organize and facilitate focus groups, including participant recruitment and logistics. I keep notes and transcripts and prepare summaries.
At Makhes Albania-One Telecommunications, I coordinated project activities, monitored progress, and organized schedules and documentation. Earlier, I supported technicians with PSTN, xDSL, and IPTV issues and prepared analytical and graphical reports.
I began my career at Vodafone Albania-MSC as a Call Center Operator and later became a Call Center Supervisor, supporting agents, monitoring performance, and handling escalated customer issues.
