Looking for a job

Efuetnji Rayscott MBEAHCHO

@efuetnjirayscottmbea

Message

Customer Support Representative at Booking.com, resolving partner account and property issues across the extranet.

Lithuania

Message

What I'm looking for

I'm looking for a full-time or internship opportunity in a company that combines technological innovation with customer-centric values. I’m especially interested in EU compliance, customer success, and technical innovation, and want to contribute to international teams in Lithuania.

At Booking.com, through Teleperformance, I support property partners with extranet accounts and issues involving reservations, availability, pricing, and property information. I troubleshoot account and technical problems, document interactions, and escalate complex cases when needed.

At ASTICH Group, I supported clients with onboarding, installation, updates, and multilingual troubleshooting. I also designed and implemented secure communication between two company branches using an IPSEC-based VPN.

At Campay Cameroon, I handled English- and French-language payment and technical inquiries involving mobile money platforms. My CRM contributions and technical translations improved user satisfaction and reduced return rates by 25%; as a volunteer IT Support Specialist at Institut Supérieur Les Armandis, I used a triage model that reduced resolution time by 30%.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Booking.com

Jan 2026 - Present (9 months)

Provided customer support to Booking.com property partners, resolving issues related to extranet accounts, reservations, availability, and pricing. Handled high-volume interactions, documented cases, and escalated complex issues when necessary.

Customer Support Troubleshooting Extranet Documentation Escalation Management

Customer Support Specialist

ASTICH Group

Jul 2023 - Aug 2024 (1 year 1 month)

Guided clients through onboarding, installation, and updates while providing multilingual troubleshooting support via email, phone, and chat. Collaborated with cross-functional teams and compiled feedback on product defects and feature requests.

Customer Support Multilingual Support Troubleshooting Onboarding Cross Functional Collaboration Feedback Analysis

Customer Service Support Specialist

Campay

Mar 2022 - May 2023 (1 year 2 months)

Responded to customer inquiries via phone, email, and live chat in English and French, resolving payment-related and technical issues with mobile money platforms. Maintained knowledge of digital payment products and APIs, and collaborated with cross-functional teams.

Customer Service Multilingual Support Mobile Money Payment Systems API Knowledge Cross Functional Collaboration

IT Support Specialist

Institut Supérieur Les Armandis

Sep 2021 - Jan 2022 (4 months)

Provided hardware and software support for over 500 students and faculty, including Wi-Fi, LMS, and Office 365. Reduced resolution time by 30% using a triage model and translated technical guides into French and English.

IT Support Hardware Software Troubleshooting Triage Translation Office 365 LMS