Itohan Obahiagbon
@itohanobahiagbon
Customer Support Specialist skilled in CRM-based resolutions, escalations, and empathetic service across channels.
LithuaniaWhat I'm looking for
I’m a results-driven Customer Support Specialist with over 3 years of experience delivering exceptional customer service through phone, email, and chat. I focus on resolving inquiries quickly, investigating account and payment issues, and maintaining strong customer satisfaction through clear, empathetic communication.
In my roles, I manage escalations and complex cases by partnering with internal teams and ensuring issues are handled efficiently. I also maintain accurate customer records and document interactions in CRM systems, while adhering to company policies, KPIs, and SLAs.
Before moving fully into customer support, I worked as a Data Entry Specialist where I entered high volumes of data with a strong emphasis on accuracy, cross-checking information for data integrity, and using Excel and database systems to organize and retrieve records reliably.
Experience
Work history, roles, and key accomplishments
Delivered customer support via phone, email, and chat, resolving customer inquiries and ensuring high customer satisfaction. Investigated and resolved complaints, maintained accurate CRM records, and escalated complex cases to meet KPIs and SLAs.
Used CRM and internal support systems to track customer interactions, document cases, and manage issues. Coordinated with operations and technical teams to resolve complex concerns and meet performance objectives.
Data Entry Specialist
Multichoice Group
Mar 2022 - Oct 2022 (7 months)
Entered and maintained high volumes of customer and business data with a focus on accuracy. Verified information across sources, used Excel and database systems to manage records, and followed data protection and company compliance requirements.
Education
Degrees, certifications, and relevant coursework
Vilnius Business College
Bachelor of Science, Business Management and Marketing
2025 - 2028
Pursuing a BSc in Business Management and Marketing at Vilnius Business College from 2025 to 2028.
University of Benin
Bachelor of Science, Biology Education
2018 - 2021
Completed a BSc in Biology Education at the University of Benin from 2018 to 2021.
Availability
Location
LithuaniaAuthorized to work in
Job categories
Interested in hiring Itohan?
You can contact Itohan and 90k+ other talented remote workers on Himalayas.
Message ItohanGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
