Chinenyenwa Umezuruike

I’m a customer service specialist with about 5 years of experience delivering efficient, customer-focused support in fast-paced environments. I’m known for strong communication and problem-solving, with a proven ability to handle inquiries, resolve issues, and maintain positive customer relationships across multiple channels.

At Zenith Bank PLC, I progressed from Customer Service Officer to Customer Service Officer (Team lead). As a team lead, I supervised a customer operations unit, ensured timely completion of service and compliance tasks, processed international trade documentation and transactions (Form M), and prepared weekly unit performance reports for management.

I’m particularly strong in compliance-driven customer support—handling onboarding, KYC verification, and regulatory compliance; investigating complaints, disputes, and transaction issues; and managing fraud-related cases. I also support customers in adopting digital banking and e-channel platforms, and I contribute through staff training and operational improvement workshops.