Edwin Leiva

I am a client-centric IT manager with over four years of strategic experience maximizing system uptime and operational efficiency within enterprise environments. I specialize in advanced incident resolution, infrastructure maintenance, and IT policy governance.

At Artico S.A. de C.V. I led implementations and administration of ERP, inventory, serialization, and accounting systems, engineered workflow automations, and integrated digital sales channels with accounting and dispatch systems to reduce recurring support overhead.

I build and maintain dashboards and data visualizations that turn complex support metrics into actionable KPIs for proactive system and policy optimization. I also manage vendor relationships, procurement, and serve as the primary technical liaison for third-party ERP partners and technology suppliers.

I am committed to reliable, secure communication continuity and end-user enablement through Tier-1/2 support, training, and well-crafted deployment practices that drive measurable business outcomes.