EGEdwin Gaspar
@edwingaspar
Bilingual customer service and tech support professional with 7 years experience.
MexicoWhat I'm looking for
With over 7 years of experience in customer service and tech support, I excel in providing empathetic and effective assistance to clients. My bilingual skills in English and Spanish allow me to connect with a diverse clientele, ensuring their needs are met with understanding and professionalism.
Throughout my career, I have worked in various roles, including as an Intake Specialist at Aguila Immigration Services, where I guide clients through complex immigration processes. My ability to communicate effectively and provide detailed guidance has been instrumental in helping clients navigate their legal options. I have also served as a Chat Customer Service Representative for BARKBOX, where I built meaningful connections with customers while addressing their inquiries about pet products.
I am passionate about enhancing customer satisfaction and am eager to leverage my skills in a remote role that values empathy and effective communication. My experience in technical troubleshooting and customer relationship management further equips me to contribute positively to any team.
Experience
Work history, roles, and key accomplishments
Intake Specialist
Alexandra Lozano - Aguila Immigration Services
Nov 2023 - Present (1 year 7 months)
Assisting clients through various immigration processes with empathy and understanding. Handling immigration matters, providing guidance on visa applications, and maintaining communication throughout their cases using Litify software.
Chat Customer Service Representative
BARKBOX
Oct 2022 - Oct 2023 (1 year)
Provided customer service support over chat and email, assisting customers with subscription inquiries and pet-related questions. Built meaningful connections and offered empathy during customer interactions.
Care Coach
Health Advocate
Jul 2021 - Apr 2022 (9 months)
Worked as a personal assistant to senior and disabled patients, providing health-related support and companionship. Managed chronic conditions and engaged with clients on various topics.
Bilingual Tech Support and Customer Service
Best Buy
Oct 2018 - Jul 2021 (2 years 9 months)
Provided technical support and customer service for electronics products via phone and email. Guided customers in resolving issues and trained new bilingual agents.
Customer Service and Sales Representative
Teleperformance
Nov 2017 - Aug 2018 (9 months)
Provided customer service and sales support for Signet Jewelers, resolving inquiries and assisting clients in selecting jewelry for special occasions.
Education
Degrees, certifications, and relevant coursework
IRInstituto Tecnológico de Boca del Río
Bachelor's Degree, Biology
2010 - 2016
Completed a Bachelor’s Degree in Biology, focusing on various biological sciences and their applications. Developed a strong foundation in research methodologies and laboratory techniques.
Centro de Estudios Tecnológicos del Mar No. 07
Technical Degree, Marine Technology
2007 - 2010
Studied marine technology and related subjects, gaining practical skills and knowledge applicable to marine environments.
Instituto Franklin de Ingles de Veracruz A.C
Diploma, English Language
2002 - 2006
Pursued English language studies, achieving proficiency in English and preparing for advanced communication in bilingual environments.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
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