Open to opportunities

Mariana García

@marianagarca

Message

Bilingual customer advocate with a commitment to exceptional service.

Mexico

Message

What I'm looking for

I seek a role that values customer engagement and offers growth opportunities.

I am a proactive and responsible bilingual professional with a strong commitment to delivering exceptional customer service. My experience spans various roles in customer support, where I have consistently exceeded performance metrics through effective problem-solving and technical support. I am fluent in both English and Spanish, which allows me to connect with a diverse range of customers and provide tailored solutions to their inquiries.

Throughout my career, I have engaged in academic growth and international research participation, enhancing my skills in leadership and process optimization. My recent role as a Customer Advocate at TTEC involved assisting customers with various issues, utilizing tools like Zendesk and Zoom to ensure efficient support. I take pride in my ability to maintain clear and empathetic communication, which has been crucial in resolving concerns promptly and effectively.

In addition to my customer service expertise, I have experience in training new team members, where I conducted bilingual training sessions and promoted a collaborative environment. I am passionate about continuous learning and development, and I am eager to bring my skills and dedication to a new opportunity.

Experience

Work history, roles, and key accomplishments

Customer Advocate

TTEC

Jul 2024 - Mar 2025 (8 months)

Assisted customers with betting, payment issues, and general inquiries, utilizing tools like Zendesk, Zoom, Slack, and Google Forms. Delivered excellent service by ensuring customer satisfaction and issue resolution through necessary research.

Zendesk Zoom)Slack Customer Support Research Customer Satisfaction

Bilingual Agent

Teleperformance

Oct 2023 - May 2024 (7 months)

Provided bilingual support to members regarding eligibility, benefits, authorizations, and claims, ensuring clear and empathetic communication. Assisted members with account creation and interpreting messages for providers, maintaining accurate records and compliance.

Avaya Sticky Notes Teams AEV'S ABS QDoc Bilingual Support Customer Service Data Entry Compliance

Ambassador / Bilingual Trainer

Amazon

Oct 2021 - Apr 2022 (6 months)

Conducted bilingual training sessions for new team members in Spanish and English, and resolved operational issues using critical thinking. Managed industrial printers and Zebra devices, fostering a collaborative environment with hands-on support.

Critical Thinking Zebra Devices Technical Training Team Collaboration

Education

Degrees, certifications, and relevant coursework

Instituto de Estudios Universitarios

Bachelor's Degree, Psychology

2020 - 2025

Activities and societies: Certification in Sexology, International Congress of Transdisciplinary Research in Human Sciences.

Pursued a Bachelor's Degree in Psychology, gaining a deep understanding of human behavior and mental processes. Also obtained a certification in Sexology and participated in the International Congress of Transdisciplinary Research in Human Sciences.