Edwin Acosta Garcia
@edwinacostagarcia
I support insurance clients, POS merchants, and resort guests in Spanish, English, and German.
Dominican RepublicWhat I'm looking for
I've supported auto-insurance clients as a freelance Customer Service Representative, managing policies, claims, reimbursements, payments, renewals, and case follow-up in Spanish and English.
At Data Vimenca, I diagnosed, configured, and maintained POS payment terminals, providing remote and on-site support to merchants, documenting recurring issues, and escalating complex cases to engineering.
I've also delivered concierge and Front Office support at Royal Suites Turquesa Palladium, handling guest relations, check-in/check-out, night audits, and coordination with reception, housekeeping, and billing in Spanish, English, and German.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Freelance
Provided customer service for auto-insurance inquiries and transactions, managing policies, claims, and reimbursements. Offered bilingual support (ES/EN) to clients and insurers, coordinating payments, renewals, and case follow-up.
POS Technical Support Specialist
Data Vimenca
Provided technical support for point-of-sale (POS) devices, including diagnostics, configuration, and maintenance of payment terminals. Offered remote and on-site assistance to merchants to minimize transaction downtime.
Concierge & Front Office
Royal Suites Turquesa Palladium
Provided concierge service and guest relations at an all-inclusive resort, handling check-in/check-out and night audits. Coordinated with reception, housekeeping, and billing, offering multilingual support (ES/EN/DE).
Education
Degrees, certifications, and relevant coursework
Escuela Virginia E. Ortea
Primary School Diploma, Primary Education
Primary education at Escuela Virginia E. Ortea in Puerto Plata, Dominican Republic.
Liceo Gregorio Urbano Gilbert
High School Diploma, Secondary Education
Secondary education at Liceo Gregorio Urbano Gilbert in Puerto Plata, Dominican Republic.
Puerto Plata English School
Certificate in Advanced English, English Language
Advanced English studies at Puerto Plata English School.
Escuela Hotelera Monte Mar (INFOTEP)
Hotel Reception Technician, Hotel Reception
Technical studies in hotel reception at Escuela Hotelera Monte Mar (INFOTEP).
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Job categories
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