Edwin Simon
@edwinsimon
I improve customer satisfaction through responsive support, CRM tools, and multilingual guest service.
Dominican RepublicWhat I'm looking for
I've supported customers as a voice analyst at Michaels Customer Care, focusing on responsive issue resolution and customer satisfaction.
At Grand Palladium Punta Cana, I worked as an Expedia Concierge, helping guests navigate their travel and accommodation needs.
I've also provided guest service at Iberostar, contributing to positive hospitality experiences.
I'm fluent in English, have intermediate French, and completed training in quality customer service through Infotep.
Experience
Work history, roles, and key accomplishments
Expedia Concierge
Grand Palladium Punta Cana
Provided concierge services for Expedia guests, assisting with travel and hospitality needs.
Guest Service
Iberostar
Delivered guest services, ensuring a positive experience for hotel guests.
Analyst Voice Agent
Michaels Customer Care
Handled customer service inquiries as an analyst voice agent, focusing on resolving queries effectively.
Education
Degrees, certifications, and relevant coursework
Escuela Primaria Tzu-Chi
Primary School, Primary Education
Completed primary education at Escuela Primaria Tzu-Chi.
Liceo Juan Pablo Duarte
High School Diploma, Secondary Education
Completed secondary education at Liceo Juan Pablo Duarte.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Salary expectations
Job categories
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