Looking for a job

Eduardo Antonio Maldonado vasquez

@eduardoantoniomaldon

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I optimize talent pipelines, onboarding, and training operations through practical process improvements and AI tools.

Honduras

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What I'm looking for

I'm looking to contribute to talent acquisition, onboarding, and training operations where I can streamline processes, improve candidate experiences, and use AI tools to strengthen efficiency and cross-functional alignment.

At Crescendo, I support high-volume recruitment from resume screening and assessments through interview coordination, ATS pipeline management, and onboarding transitions. I also create orientation resources and use AI tools to improve recruitment efficiency and response times.

I've built a strong operations and support foundation across PartnerHero, Alia Services, Unity Interbroker, Zero Variance, Alorica, and STARTEK. I bring experience in technical troubleshooting, customer communication, real-time analytics, team leadership, and supporting more than 300 agents.

Experience

Work history, roles, and key accomplishments

Talent Acquisition Support Coordinator

Crescendo

Sep 2024 - Aug 2026 (1 year 11 months)

Provided end-to-end recruitment support including resume screening, assessments, and interview coordination. Managed candidate pipelines in ATS (JazzHR) and integrated AI tools to improve recruitment efficiency.

Talent Acquisition Resume screening Interview Coordination ATS Management JazzHR AI Tools Process Improvement Onboarding Cross Functional Collaboration

Technical Support Specialist

PartnerHero

Sep 2023 - Sep 2024 (1 year)

Delivered technical troubleshooting and user support for complex workflow software. Enhanced customer satisfaction by breaking down technical concepts into accessible solutions.

Technical Support Troubleshooting Customer Satisfaction Workflow Software

Field Support

Alia Services

Jun 2022 - Jul 2023 (1 year 1 month)

Supported 300+ agents with billing, payment tracking, technical project setup, and field support. Managed high-volume inquiry queues efficiently using Zendesk, Twilio, and MS Teams.

Billing Support Payment Tracking Technical Setup Zendesk Twilio Microsoft Teams Team Leadership Troubleshooting

Account Executive

Unity Interbroker

Nov 2021 - Jun 2022 (7 months)

Managed client relationships, account inquiries, and customer communication via live chat and multi-channel support. Demonstrated team leadership in handling client escalations and ensuring prompt service delivery.

Customer Relationship Management Live Chat Multichannel Support Escalation Management Team Leadership

Customer Service Representative

Zero Variance

Dec 2017 - Mar 2021 (3 years 3 months)

Handled multi-channel customer communications (phone, email, live chat/Zendesk) while maintaining high customer satisfaction ratings. Recorded detailed interaction histories in CRM systems and managed escalations to resolution.

Customer Service Multichannel Support Zendesk CRM Escalation Management

Real Time Analyst

Alorica

Aug 2015 - May 2017 (1 year 9 months)

Monitored real-time call center metrics, queue performance, and schedule adherence. Communicated key operational adjustments via chat and internal reporting channels to maintain service levels.

Real time Monitoring Call Center Metrics Queue Management Schedule Adherence Reporting

Customer Service Representative

STARTEK

Jan 2013 - Jan 2015 (2 years)

Assisted customers with product inquiries, billing questions, and troubleshooting via multi-channel support. Maintained high standards for quality, empathy, and issue resolution in a fast-paced environment.

Customer Service Multichannel Support Troubleshooting Billing Support