Edson Barbosa

With a Master of Business Administration and a Bachelor's in Computer Engineering, I bring a wealth of knowledge and experience in technical support and customer service. Currently, I serve as an Experienced Support Analyst at Philips, where I provide comprehensive technical support for advanced medical technology systems across North and South America. My role involves troubleshooting complex issues, managing escalations, and ensuring customer satisfaction through effective problem-solving.

Previously, I worked at Embraer, where I held various positions including Customer Support Engineer and System Analyst. I was responsible for delivering training on aircraft maintenance for the Embraer E2 Regional Jets and supporting ETL applications. My multilingual capabilities in Portuguese, English, and Spanish have enabled me to effectively communicate with diverse clients and provide tailored training and support. I am passionate about optimizing processes and enhancing customer experiences through technical expertise and training.