Edo User
@edouser
Bilingual customer success and communications professional building trust quickly through calm, empathetic, cross-cultural communication.
ItalyWhat I'm looking for
I’m a bilingual, customer-facing professional with “six years’ lived experience in Australia and New Zealand” and a background in “linguistic and cultural mediation.” I’m known for “building trust quickly,” staying “composed under pressure,” and communicating clearly across cultures and channels.
From fast-paced hospitality roles to retail operations and “Hospital Orderly” work, I’ve strengthened my ability to handle high-stakes interactions with genuine empathy. I also bring “radical self-management” from independent projects like self-organised long-distance travel and delivery work, and I maintain a steady performance through “daily wellbeing discipline” as a certified yoga teacher—now seeking a fully remote role in customer success, support, or communications.
Experience
Work history, roles, and key accomplishments
Volunteer
Addison Food Pantry
Jan 2021 - Jan 2023 (2 years)
Supported food relief distribution for the local community as a volunteer. Helped with the day-to-day delivery of services at the pantry.
Retail Assistant
Bookshop, Greengrocer and Supermarket
Provided customer service and supported daily operations across multiple retail environments. Adapted communication style to different customers on the spot.
Hospital Orderly
Pordenone Hospital
Supported patients and clinical staff in a high-stakes hospital setting. Maintained composure and accuracy while demonstrating empathy under pressure.
Barista & Waiter
Various Cafés and Restaurants
Delivered high-quality, customer-facing service across fast-paced cafés and restaurants, building rapport with regulars. Calmly managed and resolved complaints under pressure.
Student Activist
University of Padua
Represented student interests through collective organising within the University Student Union. Contributed to advocacy and student representation activities.
Delivery Rider
Self-Employed Platform Work
Ran an independent delivery operation with full self-directed scheduling. Optimised delivery routes and time management to meet daily needs.
Long-Distance Cycling & Travel
Self-Organised
Planned and self-funded independent bicycle expeditions across ~15 countries, managing logistics, budgets, and cross-cultural problem-solving. Led a fundraising campaign for World Bicycle Relief during a self-organised Athens-to-Paris cycling trip (2022).
Education
Degrees, certifications, and relevant coursework
University of Padua
Linguistic and Cultural Mediation
2015 - 2018
Completed the great majority of coursework in linguistic mediation, intercultural communication, and translation.
Eurointerim
Communication Skills Course, Communication Skills
2017 -
Completed a communication skills course at Eurointerim in Padua in 2017.
Yoga Teacher Certification
Yoga Teacher Certification, Yoga
2024 -
Completed a yoga teacher certification in 2024.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Job categories
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