At 5CA Company, I supported players on a gaming account through chat and email, handling high-volume tickets and resolving billing, refund, and in-app purchase disputes.
I also verified user identities and helped resolve account access and recovery issues. When I identified suspicious activity or unauthorized transactions, I investigated or escalated cases under the account’s procedures.
As a Community Moderator for a Web3 / Crypto Discord and Telegram Community, I moderated a 500–1,000 member Discord community, answered crypto and trading-related questions, and applied moderation actions to address rule violations.
At Yokly, I managed social media accounts, created content using Google Workspace and Canva, coordinated administrative and communication tasks, and sourced and qualified leads.
