Mark John Azares
@markjohnazares
Player Support Specialist at SSG, resolving esports issues involving account security, in-game transactions, and connectivity.
PhilippinesWhat I'm looking for
At SSG, I supported esports players with technical issues involving account security, in-game transactions, and connectivity.
At 247.ai, I worked as a Member Care Representative, documenting customer interactions in Zendesk and supporting account billing and technical troubleshooting.
At Valor Global, I worked as a Global Care Expert, helping customers with tech products and de-escalating sensitive complaints to retain at-risk accounts.
At TechMahindra, I worked in Associate Customer Support, validating information through digital and visual verification and creating account and billing information using CRM.
Experience
Work history, roles, and key accomplishments
Player Support Specialist
SSG
Oct 2025 - Feb 2026 (4 months)
Provided high-energy player support in call center environments for the esports industry, resolving complex technical issues related to account security, in-game transactions, and connectivity.
Member Care Representative
247.ai
Dec 2023 - Apr 2025 (1 year 4 months)
Utilized CRM tools (Zendesk) to document customer interactions accurately, ensuring seamless hand-offs between departments. Handled account billing and technical troubleshooting.
Global Care Expert
Valor Global
Nov 2022 - Jul 2023 (8 months)
Provided exceptional customer service and knowledgeable support for tech products. De-escalated sensitive customer complaints through empathetic communication, successfully retaining high-value accounts at risk of churning.
Associate Customer Support
TechMahindra
Feb 2022 - Nov 2022 (9 months)
Validated information through digital and visual verification, created accounts and billing information using CRM.
Education
Degrees, certifications, and relevant coursework
ICCT Colleges of Cainta
Bachelor of Science, Criminology
2025 -
Pursuing a Bachelor of Science in Criminology at ICCT Colleges of Cainta, with an expected completion in 2026.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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