At Automotive Service, I increased daily car services by 15%, contributing to a 103% increase in shop earnings over eight months. I also improved Google and Yelp ratings from 3.0 to 4.5 stars through customer service improvements.
I implemented an inventory management and invoice processing system to track parts, reduce unnecessary orders, and streamline purchasing. The shop was recognized as a Top 3 Auto Repair Shop in May 2025 and a January 2026 Chula Vista Award Winner.
At Accenture, I was promoted to QA for a dedicated sub-team, managing policy enforcement, quality auditing, and root cause analyses while maintaining a 98% quality delivery score. I trained and certified new team members and curated training materials that reduced onboarding time by 20%.
At McDonald's, I supported technology operations across 10 locations, troubleshooting POS systems and installing or reimaging equipment. As General Manager, I managed a location generating $17M in annual revenue and oversaw a staff of 100+.
