Eden Mae Panong

Responsible for helping users resolve hardware, software and connectivity issues within the Meta Quest ecosystem. Resolving issues related to Meta Quest account setup, device troubleshooting, and processing replacements for defective devices.

Online appointment setter for Medicare and Medicaid programs, acting as a bridge between current members and potential members. Scheduling and coordinating calendars to set up telephonic or in-person appointments for members whose insurance is about to expire or for renewal.

Assisting business owners, marketers and Meta's advertisers with the technical and policy-related aspects of their advertising campaigns, Meta Business Suite and Ads Manager platforms via chat, emails and outbound calls. Guiding advertisers through rejected ads and helping them understand Meta’s Advertising Standards to ensure accounts remain active and compliant.

Acts as a specialized support layer, helping creators navigate platform tools, resolve technical issues, and manage their communities via live chats and emails. Focuses on the unique needs of creators, such as monetization, account security, and engagement tools.

Handle phone and message inquiries from Host, Super-host and Guest users. Managed Host and Guest escalations and ensure that these are answered, tracked and escalated as required.

Handling multitasks for Voice and Non-Voice (Do Inbound and Outbound Calls). Queues Back Office Support Team Agent (Do Floorwalks/SME) and answering queries from Customers/Passengers regarding their booking.

Responds to telephone inquiries about the account/company’s products or services following standard script and procedures. Use effective sales and soft skill communication techniques to qualify prospective customers, present solutions, overcome objections or to convince the customer.

Pursued a Bachelor of Arts in Economics at Eastern Visayas State University from 2011 to 2015.

Completed secondary education at Justimbaste Remandaban National High School from 2007 to 2011.

Completed primary education at Tabontabon Central School from 2001 to 2007.