At Taylor-Marriott Ltd, I installed, configured, and maintained hardware and software to support staff and day-to-day digital project work. I also managed user accounts and access through onboarding and offboarding.
I provided first- and second-line support, resolving hardware, software, and connectivity issues. I liaised with third-party suppliers and helped improve support processes and documentation.
Previously, at Trakm8 Ltd, I diagnosed hardware faults, connectivity issues, and data-reporting problems, and provided remote support to enterprise customers. At DXC Technology, I delivered first-line support and administered Active Directory accounts while handling sensitive information in line with data-security requirements.
