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@johnlloyddelacruz
Dedicated Medical Billing Specialist with a passion for healthcare service.
I am a dedicated and experienced Medical Billing Specialist with a strong background in customer service and healthcare billing. My journey began with a Bachelor of Science in Information and Technology, which equipped me with the technical skills necessary for success in the medical billing field. I have extensive experience in verifying patient insurance coverage and eligibility, ensuring accurate reimbursement through meticulous attention to detail.
Throughout my career, I have worked with various clients, including those in home health and hospice care, where I honed my skills in identifying and resolving billing discrepancies. My proficiency in utilizing EMR/EHR systems, such as Kinnser and Consolo, has enabled me to manage timely and precise claims submissions to Medicare and private insurers. I am passionate about delivering quality service and supporting organizational goals through professionalism and a commitment to excellence.
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Work history, roles, and key accomplishments
Biller's Mind BPO
Mar 2020 - Jan 2025 (4 years 10 months)
Verified patient insurance coverage and eligibility, resolving billing discrepancies to ensure accurate reimbursement. Managed timely and precise claims submission to Medicare and private insurers, utilizing EMR/EHR systems such as Kinnser, Consolo, Datasoft Logic, and Veertual Tech.
SiBS Solutions BPO
Oct 2018 - Jan 2020 (1 year 3 months)
Managed a team of ten live chat operators, providing guidance to ensure customer service goals were met. Handled multiple live chats while maintaining high-quality service and collaborated with the Quality Assurance team in coaching live chat operators.
Degrees, certifications, and relevant coursework
Bachelor of Science, Information and Technology
Completed a Bachelor of Science in Information and Technology. Gained foundational knowledge in information systems and technology applications.
Software and tools used professionally
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