Ebony Brooks

Communicates with lenders, examiners, county offices, and borrowers to resolve title issues and outstanding documentation requests. Manages a high-volume queue of confidential title and financial files, prioritizes urgent requests, and reviews documentation for accuracy.

Coordinated with brokers, Account Management, and internal health plan teams to resolve account issues. Processed broker onboarding and account changes in Salesforce, reviewed applications for accuracy and compliance, and triaged prior authorizations.

Coordinated with patients, providers, insurance carriers, and case managers to resolve outstanding items for workers' compensation cases. Maintained accurate patient and provider documentation in compliance with HIPAA and ensured correct CPT and ICD-10 codes.

Collected documentation from borrowers and vendors, answered questions, and resolved discrepancies before closing. Managed a full caseload of mortgage files while protecting confidential financial and personal information.

Reviewed accounts receivable for assigned accounts and researched unpaid or denied insurance claims. Verified insurance and payer information, followed up on claim denials, and resubmitted claims with correct CPT and ICD-10 codes.

Supported underwriting and loan processing, reviewing loan files for accuracy and compliance.

Processed mortgage loans, collecting and reviewing documentation to ensure accuracy and compliance.

Associate of Arts degree from Florida State College at Jacksonville.