Ebere Esther John

Supported daily operations for an international UK-based client, including customer communication, order administration, inventory records, and documentation. Maintained accurate operational records and coordinated updates across time zones.

Managed executive inboxes, calendars, documents, and administrative workflows. Reduced email response time from 48 hours to under 4 hours and improved document retrieval efficiency by approximately 40%.

Supported business operations, compliance, and project coordination in a remote international environment. Collaborated with distributed teams and applied structured project-management practices.

Completed 10+ mock and live client projects covering inbox management, scheduling, reporting, documentation, and administrative systems. Built practical workflows and SOPs to improve consistency and task execution.

Prepared and cooked meals in a lounge environment.

Supported administrative operations, coordination, documentation, and day-to-day workflow execution in a fast-paced environment.

Supervised housekeeping staff and ensured cleanliness and maintenance standards.

Oversaw kitchen operations and food preparation in a confectionery setting.

Delivered customer support, order processing, and relationship management in a high-volume environment. Handled customer needs with clear communication and timely issue resolution.

Assisted with procurement activities and supply chain coordination.

Pursuing a Bachelor of Science in Tourism Studies, currently in progress.

Completed a Business Operations & Compliance Internship in 2026.

Earned a National Diploma in Science Laboratory Technology.

Completed a Virtual Assistant Certification in 2026.

Completed a Certificate in Hospitality.