In my Private Account Support Specialist and Bookkeeper role for Private Client Account, I handled client questions by phone, email, and chat, and followed each case through to resolution. I kept account records accurate and organized invoices and payments.
I investigated billing discrepancies, found their causes, and corrected account errors while protecting confidential financial and personal information.
At iQor Philippines, I supported homeowners with warranty coverage questions and service requests, documented interactions, and helped move claims through processing. At Sutherland Philippines, I supported Amazon account customers with orders, deliveries, returns, and refunds.
