Dylan valois muñoz
@dylanvaloismuoz
I resolve customer account, transaction, and service issues across high-volume bilingual support channels.
ColombiaWhat I'm looking for
At TaskUs, I support Chime customers with account management, banking transactions, order inquiries, and Zendesk ticket resolution. I handle inbound and outbound contact, troubleshoot service issues, document correspondence, and consistently meet resolution-time, customer-satisfaction, and follow-up KPIs.
Previously at Foundever, I supported FedEx, UnitedHealthcare, and Affirm customers across shipment tracking, coverage inquiries, loan accounts, payment plans, and unresolved cases. I managed Salesforce tickets, handled sensitive information with empathy and discretion, and owned cases from intake through resolution.
I'm bilingual in Spanish and English, with additional logistics experience in inventory, audits, returns, shipments, and record accuracy. I'm also building data analysis capabilities through training in statistics, SQL, Python, and data visualization.
Experience
Work history, roles, and key accomplishments
Handled inbound and outbound calls for Chime, managing account and banking inquiries. Managed CRM tickets via Zendesk, performed troubleshooting, and documented correspondence while meeting all monthly KPIs.
Education
Degrees, certifications, and relevant coursework
TripleTen Bootcamp
Certification, Data Analysis
Completed a Data Analysis Certification covering statistics, SQL, Python, and data visualization.
High School
High School Diploma, General Studies
Earned a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
Skills
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