Open to opportunities

Dylan Richards

@dylanrichards

Patient-focused mental health support professional delivering compassionate, detail-oriented care through clinical intake and patient coordination.

United States

Message

What I'm looking for

I’m looking for a patient-centered role where I can support clinical intake, assessment, and coordination while continuing to grow in mental health care and crisis-informed communication within a collaborative team.

I’m a patient-focused professional committed to compassionate, detail-oriented, collaborative care. As a Medical Office Assistant at Sidhu Psychiatric Clinic, I handle vitals collection, patient mental health assessment, and patient scheduling with insurance coordination.

My experience also includes clinical intake procedures, behavioral de-escalation, psychological test administration techniques, and psychometrist assistance through multiple psychology and counseling internships, plus data collection as a Research Assistant at I-Hope Lab. I bring strong communication skills—active listening, building rapport, defusing situations, and supporting discharge paperwork—grounded in training like Psychological First Aid and crisis-response experience as a Volunteer Counselor.

Experience

Work history, roles, and key accomplishments

Current

Medical Office Assistant

Current

Sidhu Psychiatric Clinic

Jun 2025 - Present (1 year)

Collected vitals and supported patient mental health assessments while helping manage scheduling and insurance coordination for clinic visits.

Vitals Collection Patient Mental Health Assessment Support Scheduling Insurance Coordination Care Coordination

Research Assistant

I-Hope Lab, University of South Florida

Apr 2024 - Jun 2025 (1 year 2 months)

Worked as a research assistant performing data collection and supporting study-related documentation and transcription tasks.

Data Collection Research Support Transcription Attention To Detail Team Collaboration

Psychological Services Intern

Keystone Psychological Services

Feb 2025 - May 2025 (3 months)

Supported clinical intake procedures, assisted with psychological test administration, and helped with behavioral de-escalation activities to aid patient care.

Behavioral De Escalation Psychological Testing Psychometrist Assistance Patient Communication Team Collaboration

Counseling Intern

Sober Solutions Counseling

Jun 2024 - Jan 2025 (7 months)

Assisted with AA meeting facilitation and provided discharge paperwork support while practicing active listening and building rapport with participants.

Discharge Paperwork Assistance Active Listening Documentation

Crisis Text Line Counselor

Crisis Text Line

Mar 2024 - Jun 2024 (3 months)

Provided crisis counseling by defusing tense situations, using active listening, and building rapport with participants during text-based conversations.

Crisis Counseling Defusing Situations Active Listening De escalation Supportive Communication Empathy