Open to opportunities

Anissa Mercurius

@anissamercurius

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Healthcare professional with clinical and EHR experience supporting patient care and operations.

United States

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What I'm looking for

I’m seeking to contribute clinical expertise and a strong service orientation to a dynamic healthcare organization—leveraging patient care support, EHR documentation, and cross-functional collaboration to ensure dependable, protocol-driven care.

I’m a healthcare professional with progressive clinical and administrative experience across hospital and outpatient settings. I support patient care under physician supervision—performing EKGs, taking vital signs, assisting with minor procedures, and completing venipuncture and COVID-19 specimen workflows—while maintaining accurate EHR documentation.

I also bring strong patient financial services experience, including verifying patient insurance eligibility, identifying co-payment/deductible responsibilities, and initiating compliant collection efforts aligned with EMTALA and hospital standards. I advise patients on Charity Care and Medicaid options and document collection activity and outcomes.

Through roles like Medical Office Assistant, Medical Assistant, Patient Financial Services Representative, and Secretary II, I’ve strengthened cross-functional collaboration, referrals coordination with RN staff, front-desk and patient lookup support, and chart notes using Epic. I’m service-oriented and focused on dependable, protocol-driven care in dynamic healthcare teams.

Experience

Work history, roles, and key accomplishments

Current

Medical Office Assistant

Current

Broward Health

Nov 2023 - Present (2 years 8 months)

Assisted with medical and laboratory procedures under physician supervision, including performing EKGs and taking vital signs, and prepared patients for exams. Documented patient information in the EHR and supported clinic workflow by maintaining exam rooms and monitoring equipment integrity.

Vital Signs Patient Preparation EHR Electronic Health Information (EHI) Retrieval Transmission Exam Room Support

Patient Financial Services Representative

Broward Health

Jul 2023 - Nov 2023 (4 months)

Verified patient insurance eligibility and identified copayment and deductible responsibilities. Initiated compliant collection efforts, advised patients on Charity Care and Medicaid options, and documented payment transactions and outcomes.

Insurance Eligibility Verification Copayment Deductible Estimation Patient Collections Medicaid Payments

Medical Office Assistant

Bristol Family Care Center

Nov 2021 - Jul 2023 (1 year 8 months)

Performed venipuncture, EKGs, and vital signs, and assisted with physician-supervised office medical procedures. Maintained EHR documentation and supported patient referrals and front-desk clerical tasks as needed.

Venipuncture Vital Signs Physician Supervised Procedures Patient Referrals EHR

Medical Assistant

Sameday Testing

Jan 2021 - Jun 2021 (5 months)

Administered COVID-19 tests and ensured proper collection, handling, and storage of specimens. Supported safe testing operations from intake through specimen processing.

COVID 19 Testing Specimen Collection Specimen Processing

Secretary II

Brookdale Hospital Medical Center

Nov 2019 - Mar 2020 (4 months)

Managed calls, patient lookups, and chart notes using Epic, and took minutes for Office of Mental Health review. Coordinated departmental supply orders and supported office operations.

Epic Call management Patient Lookups Minute Taking Office Of Mental Health Coordination