At Giant IT (previously KaribuNetworks), I plan, configure and deploy IT solutions for client requirements, including workstation installations, network connectivity, shared storage and user access. I also provide remote and onsite support for hardware, software, email and network issues.
I administer user accounts and devices across Microsoft 365, Active Directory and Azure AD, and support SharePoint environments across multiple clients. I manage tickets in Halo, document resolutions and coordinate onsite installations, while also handling patch management, antivirus updates and backup monitoring.
