Dylan Ethridge
@dylanethridge
Onboarding Specialist targeting Podimetrics, bringing current RUHS surgical-center support experience and a background in customer education and technical troubleshooting.
United StatesWhat I'm looking for
At RUHS Surgical Center, I provide first-response support in an active healthcare environment, communicating with staff, patients, visitors, and operational partners.
I create accurate digital incident reports and handoffs, documenting timelines, actions, and escalations. I use de-escalation and step-by-step communication to help resolve stressful or unfamiliar situations while following established procedures.
At Walgreens, I delivered high-volume customer service as a Customer Service Lead / Shift Lead and took ownership of escalated customer concerns. I explained procedures and next steps while supporting fast-moving store operations.
I also trained and coached team members and supported troubleshooting for POS systems, peripherals, connectivity, and workflows. My technical credentials include an active CCNA, Dante Level 3, Microsoft MS-900, and the Google IT Support Professional Certificate.
Experience
Work history, roles, and key accomplishments
Security Officer / First Response
Tarian Security
Jan 2026 - Present (8 months)
Provide first-response support in an active surgical-center environment, communicating calmly and professionally with staff, patients, visitors, and operational partners. Create accurate digital incident reports and handoffs, preserving clear timelines and escalation details.
Customer Service Lead / Shift Lead
Walgreens
Jan 2023 - Jan 2026 (3 years)
Delivered 3+ years of high-volume customer service, including shift leadership and ownership of escalated customer concerns. Explained procedures and options clearly while training team members and supporting routine POS and technical troubleshooting.
Education
Degrees, certifications, and relevant coursework
Norco College
Bachelor's pathway in progress, Business Administration & Finance
Pursuing a bachelor's pathway in Business Administration and Finance.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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