Michael Gallagher
@michaelgallagher
Help desk support professional moving into managed services, with hands-on POS, terminal, and connectivity troubleshooting.
United StatesWhat I'm looking for
At Nouria Energy Corporation, I restored POS, terminal, and connectivity service during live disruptions by troubleshooting with staff and escalating to vendors when needed.
I also kept written records of issues, troubleshooting steps, and outcomes, and followed up with affected users. I onboarded new employees to software operations and digital compliance workflows using plain-language instructions.
At Rapid Ambulance Service, I handled inbound requests in a 24/7 operation, triaged urgency using CAD and telecommunications systems, and documented requests in real time. I guided callers and field teams through technical and procedural problems while following protocols for sensitive information.
My healthcare experience includes operating and calibrating automated medical equipment and performing tier-1 hardware troubleshooting at Fresenius Medical Care. I’m moving into managed-services help desk work, with a foundation in Microsoft 365, Google Workspace, and cybersecurity through Cisco Networking Academy.
Experience
Work history, roles, and key accomplishments
Assistant General Manager
Nouria Energy Corporation
Dec 2025 - May 2026 (5 months)
Restored POS, terminal, and connectivity service for staff and customers during live disruptions. Kept written records of every issue and onboarded new employees onto software operations and digital compliance workflows.
Lead Carpenter / Foreman
JJC General Contracting
Jan 2016 - Dec 2020 (4 years 11 months)
Coordinated multi-trade crews through deadline-driven jobs, running handoffs and keeping inventory and allocation records.
Emergency Medical Technician / Dispatcher
Rapid Ambulance Service
Sep 2010 - Apr 2015 (4 years 7 months)
Handled inbound requests on a 24/7 operation, triaging by urgency on multi-screen CAD and telecommunications systems. Kept callers and field teams on track through technical and procedural problems and protected sensitive information.
Dialysis Technician
Operated and calibrated automated medical equipment and performed tier-1 hardware troubleshooting following documented procedures in a regulated healthcare setting.
Education
Degrees, certifications, and relevant coursework
Cisco Networking Academy
Certificates, Cybersecurity
Earned certificates in Introduction to Cybersecurity, Operating Systems Basics, and Computer Hardware Basics. Currently working toward CCST Cybersecurity.
Cybersecurity with AI Tools program
Professional Certification Program, Cybersecurity
2026 -
Starting October 2026, a 15-week program covering CompTIA Security+, Splunk Core Certified User, and Google AI Professional.
Stoughton High School
High School Diploma, General Studies
Earned a high school diploma.
National EMS Institute
EMT Certification, Emergency Medical Services
Earned EMT certification, active since 2010.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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