Dwayne Peoples
@dwaynepeoples
Senior Customer Success leader driving vendor growth, retention, and measurable revenue impact.
United StatesWhat I'm looking for
I’m a Senior Customer Success Manager who helps vendors succeed on Amazon by combining proactive retention with crisp escalation ownership. I’ve consistently managed business-critical moments and stakeholder alignment to protect revenue and customer experience.
At Amazon, I drove 100% vendor retention from initial onboarding through renewal, supporting vendors in the Amazon Vendor Services program for four consecutive years. I coordinated high-velocity deal moments and delivered over $70M in sales while leading priority Home & Kitchen vendor management.
I’ve built repeatable strategies that improved performance and reduced risk—cutting out-of-stock rates below 5% for Home and Kitchen vendors. I also investigated and resolved over $11M in vendor disputes and delivered $13M in total savings.
Beyond execution, I lead through coaching and talent development. I trained and mentored Amazon Customer Success and Vendor Managers, developing 20+ future leaders and strengthening execution, consistency, and team performance.
Experience
Work history, roles, and key accomplishments
Drove 100% vendor retention through onboarding to renewals for Home & Kitchen vendors within the Amazon Vendor Services program. Managed high-priority vendor escalations, resolved vendor disputes, and led training and category strategies that reduced out-of-stock rates below 5%.
Starbucks Coffee Store Manager
Built and led a high-performing team of 30+ employees to drive long-term sales growth and improve customer connection scores. Implemented operational excellence practices to optimize store workflow and reduce store turnover.
Starbucks Store Manager (DMT)
Led store operations as a Coffee Store Manager and District Manager in Training, focusing on sales growth, partner engagement, and operational execution. Improved customer connection scores, increased team stability, and coached leaders on P&L, inventory optimization, and operational best practices.
Education
Degrees, certifications, and relevant coursework
Berkeley College
Business Management
2016 - 2017
Studied Business Management at Berkeley College from 2016 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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