Looking for a job

Andy Acevedo

@andyacevedo

Message

I lead guest-focused retail teams through data, empathy, accountability, and inclusive service.

United States

Message

What I'm looking for

I'm looking to lead customer-focused teams where I can use data, coaching, inclusive leadership, and operational discipline to improve service, develop people, and deliver measurable results.

At Target, I led Service & Engagement culture using guest survey data, NPS, inventory, payroll, and compliance metrics to improve store performance. My coaching helped achieve a 96% team satisfaction rate and NPS scores above regional goals.

Across 16 years as a Starbucks Store Manager, I assessed performance trends, built action plans, coached partners, and supported Fair Workweek and Just Cause compliance. I also advanced community engagement and inclusion through volunteer leadership and the Hora Del Cafe affinity network.

Experience

Work history, roles, and key accomplishments

Executive Team Leader Service & Engagement

Target

Aug 2022 - Oct 2025 (3 years 2 months)

Led a guest-centric service culture, achieving a 96% team satisfaction rate and elevating NPS scores above regional goals. Analyzed real-time data to optimize store performance across digital sales, freight, payroll, and compliance.

Guest Experience NPS Performance Management Data Analysis Team Leadership Diversity And Inclusion Compliance Training