Betania Vales
@betaniavales
KYC/AML due diligence and financial crime operations leader focused on decision accuracy.
SpainWhat I'm looking for
I have five years of experience in due diligence and financial crime operations at Wise, reviewing KYC, CDD, EDD, and AML/CFT cases across business customers, including international entities and NGOs. I keep decisions high quality—maintaining a QA score above 99% throughout—while staying comfortable with complex, escalated cases.
As a Due Diligence Team Lead, I coached my team, delivered honest feedback, and reworked review steps that weren’t working, improving overall QA performance by 20%. I also acted as the go-to person on KYC and EDD policy, partnering closely with compliance, operations, and risk to keep onboarding standards strong for customers.
I’ve handled end-to-end due diligence work—assessing identity documents, company registries, UBO chains, and source of wealth, plus transaction history and periodic reviews to detect risk. I file Suspicious Activity Reports with clear rationale, help clear backlogs of 20,000+ cases, and I care deeply about getting decisions right.
Experience
Work history, roles, and key accomplishments
Led a due diligence team and improved QA performance by 20% by coaching reviewers and reworking parts of the review process. Served as the go-to SME for KYC and EDD policy and helped improve customer onboarding standards through cross-functional collaboration.
Reviewed KYC, CDD, and EDD cases across business customers, maintaining a QA score above 99% while clearing a backlog of 20,000+ cases and meeting SLA targets. Assessed identity and business structures, reviewed transaction history and periodic reviews, and filed SARs with clear rationale to support AML/CFT risk decisions.
Handled high-volume customer contacts via email while maintaining consistently high satisfaction and quality scores. Identified recurring issue patterns and contributed feedback to improve internal processes and the customer experience.
Education
Degrees, certifications, and relevant coursework
Instituto Europeo de Psicología Positiva
Certification, Mindfulness and Positive Psychology
2022 - 2024
Completed a certification program in Mindfulness and Positive Psychology at Instituto Europeo de Psicología Positiva from 2022 to 2024.
McDaniel College (Budapest Campus)
Bachelor's Degree in Psychology, Psychology
2015 - 2018
Earned a Bachelor's degree in Psychology at McDaniel College (Budapest Campus) from 2015 to 2018.
Availability
Location
SpainAuthorized to work in
Job categories
Skills
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