Durgaprasad Gurram
@durgaprasadgurram
Customer-focused troubleshooter with expertise in sales and support.
What I'm looking for
As a dedicated customer service professional, I pride myself on being the frontline superhero who swoops in to resolve issues and ensure every customer leaves with a smile. My experience as a Telesales Executive at Altius Customer Care has honed my skills in handling inbound calls and addressing customer queries effectively. I thrive in fast-paced environments and am committed to delivering exceptional service.
In addition to my customer service experience, I have developed a strong technical foundation through my education in Computer Applications. My project, Healing Herb, showcases my ability to utilize the Django framework alongside C++ and C languages to create a user-friendly website dedicated to the healing properties of herbs. I am passionate about combining my technical skills with my customer service expertise to create meaningful experiences.
Experience
Work history, roles, and key accomplishments
Quality Analyst
Shaip Technologies
Jan 2024 - Apr 2024 (3 months)
Auditing third-party calls on a contract basis, ensuring quality standards and compliance in customer interactions.
Telesales Executive
Altius Customer care pvt Ltd.
Sep 2023 - Jan 2024 (4 months)
Responsible for handling inbound calls and solving customer queries as per the requirement, ensuring customer satisfaction and effective communication.
Education
Degrees, certifications, and relevant coursework
G H Raisoni College of Engineering and Management
Bachelor of Computer Applications, Computer Applications
2020 - 2023
Completed a Bachelor of Computer Applications (B.C.A) focusing on programming languages and software development.
Shri Sai Junior College Nimkheda
Higher Secondary Certificate, General Studies
2018 - 2020
Completed Higher Secondary Certificate (H.S.C) with a focus on foundational education in various subjects.
Shri Saibaba Vidyalaya Nimkheda
Secondary School Certificate, General Studies
2016 - 2017
Completed Secondary School Certificate (S.S.C) providing a strong foundation in basic education.
Availability
Location
Authorized to work in
Job categories
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