Open to opportunities

Durgaprasad Gurram

@durgaprasadgurram

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Customer-focused troubleshooter with expertise in sales and support.

India

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills while providing opportunities for growth and learning in a supportive environment.

As a dedicated customer service professional, I pride myself on being the frontline superhero who swoops in to resolve issues and ensure every customer leaves with a smile. My experience as a Telesales Executive at Altius Customer Care has honed my skills in handling inbound calls and addressing customer queries effectively. I thrive in fast-paced environments and am committed to delivering exceptional service.

In addition to my customer service experience, I have developed a strong technical foundation through my education in Computer Applications. My project, Healing Herb, showcases my ability to utilize the Django framework alongside C++ and C languages to create a user-friendly website dedicated to the healing properties of herbs. I am passionate about combining my technical skills with my customer service expertise to create meaningful experiences.

Experience

Work history, roles, and key accomplishments

Quality Analyst

Shaip Technologies

Jan 2024 - Apr 2024 (3 months)

Auditing third-party calls on a contract basis, ensuring quality standards and compliance in customer interactions.

Quality Assurance Auditing Communication Problem Solving Customer Support

Telesales Executive

Altius Customer care pvt Ltd.

Sep 2023 - Jan 2024 (4 months)

Responsible for handling inbound calls and solving customer queries as per the requirement, ensuring customer satisfaction and effective communication.