Duc Trieu

Managed end-to-end product delivery and shaped the MVP roadmap through market research, launching on time and attracting 5,000+ frequent users within 3 months. Reduced non-paying users by 17% and improved payment collection success by 25%, while driving UI/UX improvements that increased user satisfaction to 91%.

Directed BA teams delivering web3 and payment products aligned with stakeholder needs. Implemented a cashless payment solution integrating Samsung Pay and QR codes, reducing payment time by 20% and increasing petrol sales by 12% and convenience store sales by 11%.

Led requirements gathering, stakeholder management, and high-quality documentation for complex product initiatives. Delivered an education system MVP that reduced average support ticket resolution time from 30 to 15 minutes, and mentored BA team members to improve delivery quality.

Defined business processes and proposed solutions aligned with organizational objectives, replacing manual workflows to improve performance across booking, check-in, and ticket handling. Increased web bookings by 30%, reduced check-in time by 25% via mobile, and improved ticket resolution by 30% per agent using MS CRM, while digitizing processes to eliminate documentation delivery costs.

Collaborated with development teams to build software solutions that met quality, performance, and security standards. Supported project execution through onsite collaboration with local teams in South Korea for direct coordination.

Completed an MSc in Computing at the University of Central Lancashire from 2012 to 2013.

Completed a Higher Diploma in Computer Science at Genetic Computer School from 2006 to 2011.