d s
@ds06
I am a Product Support Engineer and TAM driving client retention and issue resolution.
IndiaWhat I'm looking for
I am a Product Support Engineer and Technical Account Manager with hands-on experience collaborating with product management and engineering to diagnose and resolve technical challenges within the Transport Management System (TMS), ensuring seamless client operations. I focus on technical troubleshooting, project coordination, and prompt customer query resolution to minimize disruptions.
I cultivate strong, trust-based client relationships, drive client retention and upsell opportunities, and engage with business executives to align on strategic goals. My contributions earned Pando Front Runner Award (04/2023 - 10/2024), Pando Speedster Award (09/2023 - 10/2024), and Best Employee of the Quarter.
Experience
Work history, roles, and key accomplishments
Product Support Engineer
Pando
Jun 2022 - Oct 2024 (2 years 4 months)
Collaborated with product and engineering teams to diagnose and resolve Transport Management System (TMS) issues, ensuring seamless client operations and driving retention and upsell opportunities. Recognized with Pando Front Runner and Speedster awards for performance and target achievement.
Education
Degrees, certifications, and relevant coursework
LTLoyola-ICAM College of Engineering and Technology
Bachelor of Technology, Information Technology
2016 - 2020
Completed a Bachelor of Technology in Information Technology at Loyola-ICAM College of Engineering and Technology from June 2016 to April 2020.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring d?
You can contact d and 90k+ other talented remote workers on Himalayas.
Message dFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
